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Frequently Asked Questions

Booking & Policies

What is your cancellation policy?

Direct bookings receive a 100% refund when canceled 8 days or more before arrival. Cancellations made 7 to 4 days before arrival receive a 50% refund. Cancellations made 3 days or less before arrival are non-refundable. Last-minute bookings with a 20% discount are non-refundable.

What time is check-in and check-out?

Standard check-in is 3:00 PM. Standard check-out is 11:00 AM.

Is early check-in or late check-out available?

Yes, when available. Early check-in and late check-out must be approved in advance and may have an additional fee, especially when extra housekeeping time or scheduling adjustments are required.

Are additional fees charged?

Additional fees may include cleaning fees, pet fees, extra guest fees, early check-in or late check-out fees, pool heating fees, concierge services, or community fines if rules are violated.

Are HOA and community rules enforced?

Yes. HOA rules are strictly enforced and may include quiet hours, parking restrictions, guest registration, visitor limits, and security access procedures. Our team will provide the necessary arrival details before checking.

Access & Parking

Is parking included?

Yes, but parking availability varies by property.

• Jimmy Page Villa: up to 3 cars
• Casa Reyes: up to 5 cars
• Villa Corazón de Fátima: up to 2 cars
• Villa Felicidad: up to 4 cars
• Marina Sol: 1 car
• Montemar 101: 1 car
• Misiones 7311: 1 car
• Bright & Spacious 3 Bedroom House Near the Strip: up to 4 cars
• 3 Bedroom Home · Month-to-Month · Near the Strip: up to 4 cars
• Quiet 6BR Near the Strip · Ideal for Remote Work: up to 6 cars

Street parking may be restricted or prohibited depending on the property or community rules.

Are your properties inside gated communities?

Yes. All properties are located inside gated residential communities or private developments with 24/7 security and community rules that are strictly enforced.

How do guests access gated communities?

Guests must provide names for security access. Arrival instructions, address, and access details are sent before check-in.

Are visitors allowed?

Visitors may be allowed with prior approval from 8:00 AM to 9:00 PM, but all gated communities require guest registration. Overnight guests must be included in the reservation. No unregistered guests are allowed after 10:00 PM.

Is airport transportation available?

Yes. Airport transportation can be arranged through our concierge team before arrival.

Guests, Pets & Events

Are pets allowed?

Pets are welcome at most properties with prior approval and a one-time $100 pet fee. Montemar 101 and Marina Sol do not allow pets.

Are service animals allowed?

Service animals are included under the $100 additional cleaning fee where pets are accepted. Montemar 101 and Marina Sol do not allow pets or service animals due to property and community restrictions. In Mexico, some private residential communities do not recognize or permit service animals under the same rules as in the United States.

Are parties or events allowed?

Events, parties, or gatherings must be approved in writing before arrival. Unauthorized events are not allowed.

What are the quiet hours?

Quiet hours are generally from 10:00 PM to 8:00 AM and are strictly enforced. Excessive noise, unauthorized events, or disruptive behavior may result in fines or removal from the property.

Are the properties family-friendly?

Yes. Many of our homes are ideal for families and groups. Guests are responsible for supervising children, especially around pools, stairs, balconies, and outdoor areas.

Amenities & Inclusions

Is Wi-Fi included?

Yes. Wi-Fi is included at all properties.

Are the pools heated?

Some properties offer heated pools or Jacuzzis. Pool heating availability varies by property and may require advance request or an additional fee.

Is daily housekeeping included?

Standard cleaning is included before arrival and after departure. Daily or additional housekeeping may be available upon request for an extra fee.

Is smoking allowed?

Smoking and vaping are not allowed inside the properties. Outdoor smoking is acceptable, if no smoke crosses to the interior of the property.

Is tap water safe to drink?

We recommend drinking bottled or purified water while in Mexico, especially when traveling outside the property.

Are the homes suitable for remote work?

Yes. Our properties are suitable for remote work, corporate stays, and longer stays.

Are grocery stores nearby?

Yes. Most properties are near grocery stores, markets, Costco, Walmart, Fresko, or local shops depending on location.

Concierge & Services

Do you offer concierge services?

Yes. We can help coordinate transportation, private chefs, yachts, spa services, groceries, restaurant reservations, excursions, and celebration services.

Can you arrange private chefs?

Yes. We can connect guests with private chef options. Pricing and menus are provided after booking and depend on the chef and group size.

Can you arrange yachts, massages, and excursions?

Yes. Our concierge can help arrange yachts, in-villa spa services, tours, activities, and local experiences.

Can you provide grocery pre-stocking?

Yes. Grocery pre-stocking can be arranged before arrival through our concierge service.

Direct Booking

Why book directly with Luxury Vacation Retreats?

Direct bookings offer clearer communication, no third-party platform service fees, personalized support, and direct access to our local team and concierge services.

What are the direct booking benefits?

Booking directly with Luxury Vacation Retreats gives you a more personal and seamless experience from the beginning. Guests who book directly may benefit from: clear communication with the team that knows each property personally, no third-party platform service fees, direct access to property-specific guidance, personalized support before and during your stay, concierge assistance for transportation, private chefs, yachts, spa services, groceries, reservations, and curated Cabo experiences, and a more refined booking process designed around your group's needs.
Our direct booking experience allows us to provide the level of service, clarity, and attention to detail that defines Luxury Vacation Retreats.

What makes Luxury Vacation Retreats different?

Luxury Vacation Retreats offers boutique hospitality, carefully selected homes, local expertise, responsive communication, and curated guest experiences designed for privacy, comfort, and stress-free travel in Los Cabos.

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